Payment method

Order Process

  1. Order Confirmation: Once confirmed, we immediately initiate order detail processing and verification.
  2. Verification & Payment: Orders are reviewed, and payments (including shipping fees) are confirmed.
  3. Packaging & Documentation: Our team securely packages products and prepares all required shipping documents for smooth customs clearance.
  4. Shipment Preparation: We coordinate with trusted carriers to schedule pickups and share full shipment details.
  5. Tracking Number Provision: A tracking number is issued to let you monitor the package’s progress and delivery timeline.
  6. Transit & Delivery: Packages are shipped via express or sea freight, handled by reliable logistics partners.
  7. Delivery Timeframe: Dependent on shipping method, destination, and customs; an estimated arrival date will be provided.
  8. Customer Support: Our team is available throughout the process to address inquiries and ensure a seamless experience.

Shipping Methods

  • Door-to-Door Shipping: Our most popular option—goods are delivered directly from YepLash’s warehouse to your specified address for maximum convenience.
  • Door-to-Port Shipping: We handle transportation from our warehouse to the destination port; you manage customs clearance and final delivery, and we notify you prior to cargo arrival.
  • EXW (Ex Works) Shipping: Perfect if you have a trusted shipping agent—we prepare and package your order for pickup, leaving you in full control of the delivery process.
  • Express Delivery: Facilitated via global carriers (e.g., DHL, FedEx, UPS) for fast, reliable shipping. Your lash products are delivered directly to your doorstep, ensuring prompt receipt to serve your clients without delay.

Shipping Methods

  • Air Shipping: Ideal for time-sensitive orders, offering fast and reliable delivery.
  • Sea Shipping: A cost-effective solution for bulk orders, suited for budget-conscious shipments.

FAQs About Shipping and Delivery

  1. Estimated express shipping timeframe to the US: Typically 4–7 business days, subject to the destination and customs clearance procedures.
  2. Sea shipping timeframe for larger orders: Generally 11–20 business days, depending on the destination and shipping route.
  3. Shipment tracking: Once your package is picked up by the carrier, YepLash will provide a tracking number. You may use this number to monitor real-time updates on your shipment’s progress.
  4. Issues during transit/delivery: If any issues arise with your order during transit or delivery, contact YepLash’s customer support team immediately. We will assist in resolving the issue and ensure satisfactory delivery.
  5. Additional shipping charges: Shipping fees are calculated based on order weight and selected shipping method (express/saver). Estimated fees will be displayed at checkout, allowing you to choose the option that fits your needs and budget.
     

    Note: The above is general information. For specific inquiries, please reach out to YepLash’s customer support.